Chatbot use cases: 25 real-life examples

Trending in E-Commerce: How Artificial Intelligence is Transforming Online Retail

ecommerce chatbot examples

While businesses should try giving a variety of choices to their customers, they should do so cautiously. That’s because if companies go overboard giving customers too many choices, customers may not go through with their purchases. That’s because research has shown that too many choices can confuse and frustrate customers,  making them doubtful about their purchases rather than confident.

ecommerce chatbot examples

In the above screenshot, you can see a demonstration of how a survey chatbot works. The company’s chatbot asks the customer if they would like to participate in the survey. They can simply choose from the ‘options’ provided under the question to move through the survey. Plus, the use of images, GIFs, and videos above the questions makes the survey less boring.

Simplified checkout process

This helps Lowe to free up their experienced store workers to engage in more meaningful interactions with customers. The next time a customer is browsing iPhone cases on your website, they may receive a push notification on their mobile, informing them about your flash sale for iPhone cases. They directly make the purchase on their phone, saving a lot of steps for both parties. For example, they may take a liking to a friend’s new dress or a work colleagues new pair of gym Nike’s.

The complete guide to chatbots for marketing – Sprout Social

The complete guide to chatbots for marketing.

Posted: Thu, 06 Apr 2023 07:00:00 GMT [source]

AI algorithms can be complex and difficult to understand, making it challenging for businesses to explain how they make certain decisions. This lack of transparency can erode customer trust and make resolving issues more difficult. Additionally, AI can be used to automate inventory management tasks such as reordering, replenishment, and product categorization. This can help you operate more efficiently and effectively, reducing the time and resources required to manage inventory manually. As the demand for e-commerce continues to soar, more and more e-commerce brands are turning to AI to streamline their operations and boost sales.

Delivery Solutions

A study found that consumers are 40% more likely to consider products that are suggested based on data they’ve shared with a brand. Providing a personalised experience is a big part of satisfying customers. Moreover, implementing a chatbot when building an e-commerce website or other online portal has become a breeze, regardless ecommerce chatbot examples of your level of technical or programming skills. When implemented correctly, chatbots go a long way in satisfying your customers. To free up more of your time to grow your business, invest in a chatbot to respond to common queries. CAC or customer acquisition cost exhibit how much you have spent to attract one customer.

ecommerce chatbot examples

Chatbots can also assist sales teams with this sorting process of opportunity management. In last year’s edition, respondents said that chatbots are useful primarily when they don’t want to wait for a customer service consultant or when they need an answer to a simple question. Our big data and machine learning experts helped to build a recommendation engine for a big platform featuring user-generated content.

What are the 2 main types of chatbots?

As a general rule, you can distinguish between two types of chatbots: rule-based chatbots and AI bots.

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